Covid-19 Mitigation Plan - Please Read

Nancy Jo Campbell, LMT Covid-19 Mitigation Plan

Due to the 2020 Covid-19 Pandemic, many personal service businesses will be implementing new protocols and procedures to open and provide a safe environment to do business with the public. Massage Therapy falls into this category. In order to be compliant with local rules as well as professional mandates that are already in place, the following protocols have been developed with the guidance of the State of Hawaii, Center for Disease Control, and the American Massage Therapy Association. These protocols will be in place until further notice.


  1. Preferably, High Risk clients should book earlier in the day, and appointments may be shifted at the discretion of owner
  2. Ideally, clients will travel directly from home and having freshly bathed prior
  3. No guests may accompany you during session. Please reschedule instead of bringing a child with you if a babysitter isn’t available. No exceptions
  4. Client will self-screen before session. A new intake with Covid19 related questions must be completed and signed before your appointment - this form can be downloaded from my website along with other forms and articles
    • If you are experiencing ANY symptoms whatsoever, we will reschedule with no cancellation fee. If you come to session ill in ANY capacity, I will terminate the session and possibly our business relationship if it appears you intentionally come ill
  5. Payment will be pre-session via the “make a payment page”   on my website
  6. Please limit the number of personal items you bring into the treatment space – a special container will be provided to store keys and other necessary items
  7. Clients will need to wear a mask to session applied when leaving vehicle
  8. Clients with long hair need to have it gathered in order to keep it organized during session and avoid making contact with therapist
  9. Therapist will have hair gathered and contained in order to minimize contact with clients
  10. Hand sanitizer will be provided when entering the treatment space
  11. Your temperature may be taken with a touch-free thermometer (if there is a fever, session will be rescheduled)
  12. No phone calls are to be taken during session. If at all possible, please turn devices off or leave in vehicle
  13. Per usual, all sessions will be by appointment only, no walk-ins permitted
  14. No beverage service (hot tea or water) will be available, please supply your own water should you need it

During and Post Session

  1. Cleanliness will be increased in order to keep both Client and Therapist safe as well as other clients that follow
    1. An air filter will be running during the whole business day
    2. Therapist will wash hands before session and wear appropriate PPE (personal protection equipment)
    3. Client will wear a Mask during entire session unless limited by health reasons, for face down positions, alternative coverage or loosened mask may be permitted for ease of breathing. The goal is to restrict moisture droplets of any kind
    4. All touch surfaces will be cleaned/disinfected
    5. All linens used in session will be removed and placed in bagged container and sanitized each day
    6. Table will be covered with a washable cover under linens to avoid transferable microbes and protect table covering
    7. A UV light will be used in client area to help in sanitation
    8. Therapist’s uniform will be changed between each client as well as PPE
    9. All trash will be carefully contained and disposed of each session and at end of day
    10. Extra time, no less than 45 minutes, will be implemented between sessions in order to properly and thoroughly clean, disinfect, and prepare for the next client
  2. Eye pillows will not be offered until further notice
  3. Client will be offered hand sanitizer upon exiting
  4. It is recommended that client goes directly home to bathe after session
  5. If session is not pre-paid, a PayPal invoice will be sent and payment is due upon receipt. If client cannot pay with a credit card, they are to place payment in the personal items bin to be sanitized. Receipts can be electronically sent.
  6. No hugs may exchange until further notice; smiles and shaka with aloha are always welcome 😊

If you have any questions about the Covid19 Mitigation Plan listed above, please contact Nancy at 808-321-2209 or